Edmonton Oilers Blank Royal Blue Old Time Hockey hoodie

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Frequently Asked Questions
 

How much does shipping cost?

We proudly offer free shipping worldwide.

Do you ship to my country?

Yes, almost all of our products can be shipped to any country.

When will I receive my item?

We ship Monday through Friday, excluding weekends and holidays. Please allow up to 3 business days to process your order after confirmation. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is:
United States 7 to 20 business days
International 10 to 28 business days
Please consider any holidays that might impact delivery times. Sometimes there may be delays due to the shipping carrier or international customs sorting.

Can I track my order?

Yes. You can view the status of your order from My Account page or track your order here.

Will I receive my orders in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

What if I still haven't receive my order after the estimated delivery time?

Slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not business days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us. We would be glad to help you at any time!

What's your return policy?

We want you to love your personalized necklace as much as we do and we are always bummed when that’s not the case. 
Personalized custom necklace, if it is not a letter or picture error, we do not accept return or refund.If it is ordinary jewelry, we’ll take it back! Simply return or exchanged the unworn item within 30 days of delivery. For more details, please check our Return Policy.

Do I have to pay for my country custom fee?

If you purchase a product over $500, most likely. Every country has different regulations on how they handle imported goods. We recommended you visit the Duty Calculator here to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.